Skip to main content

FAQ

Q. Why were channel configurations not saved after creation or modification?​

When creating or modifying a channel, all configuration changes must be submitted by clicking Create Channel. Once submitted, LSS will validate and apply the configurations across relevant nodes. If not clicking Create Channel, any previous additions or modifications will not be saved or applied.

Q. What to do when LSS reports an Error Code?​

When LSS reports an alert, such as LMS_INGEST_TIMESTAMP_JUMP or LMS_INGEST_TIMESTAMP_JUMPBACK, the first action is to reset the affected stream.

If the issue persists:

  • Identify the event type of the error.
  • If ingest event: inspect and restart the encoder, verify network connectivity between encoder and destination TA.
  • For unresolved non-ingest errors: contact Conversant for assistance.

Q. What to do when users report playback issues such as buffering, mosaic artefacts, or HTTP 404 errors?​

Determine the scope of impact:

  • Few users - Analyze client-side logs focusing on network quality and latency.
  • All users - Reset stream and follow the troubleshooting steps from the previous question.