vCloud Managed Services
Professional managed services to optimize operations, minimize risks, and help you focus on core business development. Our expert team handles infrastructure management while you concentrate on innovation and growth.
Accessing Your Services
All vCloud Managed Services are accessible through the Partner Portal, your central hub for service management and monitoring.
Partner Portal dashboard showing your managed services, recent activity, and support resources
The Partner Portal provides:
- Service Overview: View all your active managed services
- Real-time Status: Monitor service health and performance
- Support Access: Direct access to technical support and documentation
- Billing Management: Track invoices and service usage
- Team Management: Invite team members and manage access
Available Services
Kubernetes Engine
Fully managed Kubernetes service with automated cluster lifecycle management.
- Complete cluster lifecycle management
- Flexible node pools with automatic scaling
- Real-time monitoring and analytics
- VPC networks, ingress, and load balancing
Server Backup & Recovery
Comprehensive data protection using enterprise-grade Acronis technology.
- Full server backup with Acronis Cyber Protect
- Automated and on-demand backup options
- Fast restoration capabilities
- Encrypted backup with secure storage
Advanced Monitoring & Alerting
Professional system monitoring with intelligent alerting.
- Real-time monitoring with Zabbix
- Performance analytics and trend analysis
- Custom dashboards for your infrastructure
- Multi-channel alerting (Telegram, Email, SMS)
Database Management
Expert database administration and optimization services.
- Performance tuning and optimization
- Automated backup with point-in-time recovery
- Security hardening and access control
- High availability clustering
Application Deployment
Streamlined application lifecycle management with CI/CD integration.
- GitOps-based deployment workflows
- Development, staging, and production environments
- Zero-downtime rolling updates
- Centralized configuration management
Service Tiers
| Tier | Support | Features | Best For |
|---|---|---|---|
| Essential | Business hours | Standard monitoring, basic backup | Small to medium workloads |
| Professional | 24/7 support | Advanced analytics, proactive optimization | Mission-critical applications |
| Enterprise | Dedicated management | Custom SLA, advanced security, on-site consultation | Large-scale operations |
Getting Started
- Contact Us: Reach out through the vCloud portal or support channels
- Assessment: We evaluate your infrastructure and requirements
- Implementation: Service deployment and configuration
- Support: Ongoing management and optimization
Support Channels
- Portal: vCloud Self-Service Management
- Email: support@vnetwork.vn
- Phone: 24/7 hotline for critical issues
For detailed service documentation, explore the individual service sections above.